Welcome to RS Parker’s Warranty Section. We constantly strive to meet and exceed our clients' expectations during the entire purchase and building process of your new home. From the time of your first visit to our community, up to your move in day, we attempt to make the entire process a pleasurable and stress free experience.
In order to provide quality assurance RS Parker Homes performs a number of inspections before, during and after the building process. Please see below for a complete overview:
- Pre Construction Meeting
- Pre Drywall Meeting
- Pre Closing Meeting
- Ninety (90) Day Post Closing Inspection
- Eleven (11) month Post Closing Inspection.
Pre Construction Meeting
You, your sales representative and one of our Field Supervisors will meet with you prior to the commencement of the construction of your home and review the locations of the property boundaries of your lot and the location of your home within the “building envelop” of the lot. We review the “Plot Plan” with you in the field to make sure you are satisfied with the location of your future home.
As part of that meeting we also review your Purchase Order and Contract to confirm standard features, optional upgrades choices and colors, locations of phone and TV jacks etc to make sure we are “all on the same page”.
Pre Drywall Meeting
After framing, rough electrical and plumbing is complete we conduct a field meeting with you to inspect the framing, plumbing, electrical and outlet locations throughout the entire home before we proceed with the insulation and sheet rock. This gives you an opportunity to see what is “behind the walls”.
Pre Closing Meeting
When the Field Supervisor informs your sales representative that your home is complete we will schedule a meeting with you to inspect every detail of the home. Our Field Supervisor will review all of the components of your home and provide instructions on “how to” care for and maintain your new home. Your sales representative will also provide you with your “Home Owners Manual” at that time.
If there are defects in workmanship we prepare a “Punch List” of any items that need to be addressed prior to closing. We schedule this meeting approximately five (5) business days before closing so we can complete all the “punch list” items before you move in.
90 Day Post Closing Inspection
Ninety (90) days after your closing we offer you an opportunity to submit another “punch list” of any items you may have missed during the Pre Closing meeting. This gives you an opportunity to experience living in your home for three (3) months and identify anything else that needs to be addressed. In order to operate efficiently we request that you hold any or all of your post closing items for ninety (90) days and our Warranty Manager will address them all at once. The only exception should be an “emergency” which we will respond to immediately.
11 Month Post Closing Inspection
RS Parker Homes provides a one (1) year home owner’s warranty on the entire home. After one year all of the manufacturer’s warranty are then in place for your protection. We therefore give you another opportunity to submit a “warranty request” before the builder’s warranty expires.
Horry County Code Enforcement Inspections
In order to comply with Horry County Building Code Enforcement the county performs the following construction “in the field” inspections. Each phase of construction must pass BEFORE the next phase can begin. Below is an overview:
- Slab and Plumbing / Temporary Power Pole
- Slab / Pre Wire Electrical / Footers etc.
- Wall Sheathing Nail Pattern
- Exterior Doors and Window Flashings
- Complete Rough In (Trades) and Framing
- Insulation Installation
- Final Electrical (OK to Power Up the Home)
- Certificate of Occupancy /C.O. (The Home is Complete and meets All Building Code Standards).
It is estimated that on average there are approximately thirty three thousand (33,000) components to building a home. As you can see our responsibilities are numerous and great as we strive for perfection. However, since nobody is perfect we have put in place a number of “checks and balances” to come as close to perfection as we possibly can.
All clients of RS Parker Homes enjoy the “Follow Your Home Construction” feature of our web site. Once we have signed contracts and completed paperwork you will be given a user name and password to access the construction sequence with pictures. Your same User Name & Password will allow you to submit any Warranty requests via the Internet thus proving a system whereby you can submit and track your request, acknowledgment of receipt of your request and resolution of your issue(s) through our data base.
Therefore, if you are an existing client of RS Parker Homes please use the "Login" button to access the necessary forms with instructions to submit a Warranty Service Request.